TOTEM ticket glitch leaves some out of pocket in NZ

Hundreds of Cirque du Soleil ticket buyers could be out of pocket following a currency conversion glitch on the circus’ website.

Pre-sale tickets for the Totem show were advertised on the Cirque website in New Zealand dollars – but punters were charged in US dollars.

The company’s New Zealand’s publicist said it was impossible to pinpoint exactly how many people were impacted by the error, but that it was likely to be “less than 1000 people”.

Jackson Whitham said he only noticed the error when he saw offshore service margin charges on his bank statement.

“I didn’t even question the charge that came though,” he said.

“I saw offshore service margins had been charged and I wondered what that was for […] that’s when I realised it should have been much less than what I had paid.”

Mr Whitham said he bought three adults tickets for a total of $405 but was billed $490.03 plus banking conversion fees of $10.29.

An email has been sent to those who may have been affected and the company’s PR agent said the “hiccup has now been resolved 100 percent”.

{ SOURCE: 3 News | http://goo.gl/i9SNkc }